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Patients

Welcome to PRO Physical Therapy!

At PRO Physical Therapy, we go the extra mile to provide a fun and challenging environment that puts you at ease. Our friendly team guides you through each step of the process, from the initial evalutation to program completion.

Below are a few items that you need to know to get started with your treatment. If you have any questions or concerns, feel free to talk to our knowledgeable staff.

STEP 1:

Schedule Your Initial Evaluation

Contact the clinic and schedule a one-on-one evaluation with a therapist. The evaluation may take 30-60 minutes to complete.

Step 2:

Make Sure You Complete Your Paperwork

Complete paperwork prior to your initial evaluation appointment.  Paperwork can be conveniently emailed, mailed or picked-up at our clinic. Incomplete or missing paperwork may delay or shorten your first appointment.

Pro Physical Therapy | Physical Therapy Clinic in Marshall County KY | Spinal Therapy

Step 3:

Attend Your Appointment

Our clinic recommends that your wear comfortable and loose-fitting clothing.  Arrive 15 minutes before your initial evaluation to review content of paperwork and insurance benefits.  Provide the clinic with a photo id, insurance card and if appropriate a doctor’s order (sometimes called a referral or prescription).

During the initial evaluation, the therapist may test your range of motion, strength, function and balance along with any other relevant tests specific to your case. At the end of your visit, the therapist will discuss your treatment plan and set goals.  Sometimes on the first day a home exercise program will be appropriate and provided. Last but not least, you will schedule upcoming visits in order to get back to your prior activities.

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Do You Have Questions About Insurance?

If you are like most patients, one of your first questions will involve insurance. PRO Physical Therapy accepts health insurance plans from most insurance providers in Kentucky. Call our office to confirm we accept your provider since options are subject to change.

STEP 4:

Treatment Plan: A Collaborative Effort

Your therapist will conduct a comprehensive evaluation that involves reviewing your medical history, current medication, and your health. You and your therapist will collaborate to develop a treatment plan. We look at all possible factors that contribute to your pain while identifying the source of the pain.

Once we diagnose your condition, we work with you to develop a treatment plan that works for you. Your personalized program is designed to reduce your pain, improve mobility, and enhance your quality of life.

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Schedule Your Evaluation at PRO Physical Therapy

PRO Physical Therapy can help you get started today. To find out more about our physical therapy services in Marshall County, Kentucky, call 270-252-7600 and schedule an initial evaluation.

GOOD FAITH ESTIMATE/CASH PAY – PRO Physical Therapy will provide all patients who do not have insurance or who are not using insurance an estimate of the bill for therapy services. Please retain a copy of your “Good Faith Estimate” (GFE) quote.  Our initial estimate will be for the cost of the first visit, which will be for the evaluation. This estimate will be provided to you at least one business day prior to the evaluation or prior to scheduling, if you prefer. Before commencing with a treatment, a second estimate will be provided to you based on the established Plan of Care. If your Plan of Care needs modification during the episode of care because of your therapy needs, a new condition, or per your request, you will be informed and provided with a new estimate, and you will have the option to continue or cease treatments. If you receive a bill that is $400 or more than the “Good Faith Estimate,” you can dispute the bill utilizing the Patient-Provider Dispute Resolution Process. The dispute resolution entities (SDR) are certified and selected by Health & Human Services (HHS). You must submit a dispute notice, the provider’s bill, and the “Good Faith Estimate” to HHS within 120 days of receiving the final bill from our practice. HHS will collect a $25 fee with your dispute resolution application.